To clarify the duties and responsibility of Microsystems Technicians and Computer Technicians, collectively known as “School-based Technicians" (SBT):
School Based Technicians (SBTs) are charged
with the technical work involved in the installation, set-up, operation
and maintenance of computers, computerized equipment, workstations,
peripheral equipment and software within the schools. An issue of concern has
occurred whereby some of the SBTs have been asked to assume
responsibilities within their schools that are not part of their job
description. SBTs serving as Gradebook Manager have
been one area of great concern.
Designated Gradebook Managers handle sensitive student information
and is a role that is generally assigned to a teacher or counselor. SBTs are not to have access to
grading under any circumstance.
While SBTs are critical links in ensuring access to the
gradebook application, their duties and responsibilities are limited to
the hardware associated with this application. Other areas where SBTs are being requested
to complete inappropriate tasks include: ·
Creating or
updating school web-sites, ·
Providing
telephone system support and ·
Developing
databases, PowerPoint presentations or Excel spreadsheets. Many times, there is a fine line for
determining whether or not an issue is appropriate for the SBT to
address. All schools and SBTs
are being directed to utilize ITS Self Service Site (HEAT) located at
http://heat-hpk.dadeschools.net/heatselfservice/BlueBalloon/en-us/ to initiate all requests for
technical support, even when this may be addressed by the school SBT. This will allow seamless support
to schools when requests are made for issues such as telephone support and
updating websites. This will
also enable ITS to aggregate data to support the use of technical
resources. Again, the duties of school SBT’s are
confined to the accessing of software (not application) and
hardware. Schools that
inappropriately use their SBTs may not accrue the data to support their
allocation.
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